Depending on your location, there are rare occasions in which the estimated date of delivery is exceeded. Unfortunately once we hand your package over for delivery, it’s out of our hands and out of our control. We make every effort to achieve your expectations but there are times in which that is impossible and for this we are greatly sorry.
US Domestic Orders
If your order has been missing for 7 or more days, please contact us and we will attempt to locate your order.
The amount of time we estimate for your order to be received is an average given to us by the United States Postal Service. Unfortunately we do not have any control over how long your country’s customs office takes to process your package and hand it over to your local postal service. We also can not offer refunds on your shipping charges as we can not get refunds on what we pay if it misses estimated delivery times.
Posted in: Shipping Questions